Responsible Gaming

On the Planet Sport Bet version of plenetsport.bet (the "Site"), operated by Playbook Gaming Ltd under UK Gambling Commission remote operating licence number 50122 (active as of 2025), gambling is intended to be a form of entertainment, not a way to make money. Responsible gaming means observing your own behaviour, expanding your understanding of the risks, and reflecting before and during play so that betting remains a conscious, informed choice.

This page explains the tools, limits and support that are available to help you stay in control. If you are unsure about your gambling or concerned about someone close to you, the team at plenetsport.bet will provide information, guidance and signposting to specialist services. Our support channels are confidential and are designed to work alongside the independent professional help described below.

Gambling is strictly restricted to customers who are at least 18 years old and resident in Great Britain, and you should only ever gamble with money you can afford to lose. Nothing on this page alters your legal rights or our Terms and Conditions; it explains, in clear language, how the safer gambling measures required by the UK Gambling Commission and additional protections offered by us operate in practice.

Risk Awareness

Gambling can create financial, emotional and social harm if it is not carefully managed. It is important to observe changes in your behaviour, expand your awareness of warning signs, and reflect honestly on how betting affects your life. The following may indicate an emerging or existing gambling problem:

• Spending more time or money on betting than you originally planned, or needing to increase stakes to feel the same level of excitement.
• Frequently thinking about gambling when you are not on the Site, including planning the next session or chasing recent losses.
• Feeling irritable, restless or stressed when you try to cut down or stop, or when you cannot access your account.
• Hiding or minimising your gambling from family, friends or colleagues, or becoming defensive when it is discussed.
• Using gambling as a way to escape problems, manage difficult emotions, or cope with boredom or loneliness.
• Borrowing money, selling belongings, missing bill payments or using funds needed for essential living expenses in order to gamble.

You can use this brief self-assessment as a first step. Ask yourself how often the following statements are true:

• I gamble with money that I really cannot afford to lose.
• I need to gamble with larger amounts of money to get the same feeling of excitement.
• I have tried to cut down or stop gambling, but I find it difficult to do so.
• I lie to people who are important to me about how much or how often I gamble.
• I gamble to escape from problems or to relieve feelings such as stress, anxiety or depression.
• My gambling has caused financial problems for me or my household.

If you answer "yes" or "often" to any of these, we strongly encourage you to take a break, consider setting or tightening limits, and contact a support organisation or a medical professional. This self-check is not a diagnosis, but it is a prompt to reflect and, where necessary, to seek help.

Limits & Tools

The tools provided on plenetsport.bet are designed to help you observe your activity, expand your safeguards, and reflect before continuing to play. As a UK-licensed operator, we must offer effective safer gambling controls, and we encourage you to use them proactively rather than waiting until problems arise.

Deposit Limits

Deposit limits help you control how much money you add to your account over a defined period. You can usually set separate daily, weekly and monthly limits.

1. Log in to your account on plenetsport.bet and go to "My Account" or a similarly named area.
2. Select the "Safer Gambling", "Responsible Gambling" or equivalent section.
3. Choose "Deposit Limits". You will see options to set a daily, weekly and/or monthly maximum.
4. Enter the maximum amount (for example, £20 per day, £50 per week, £100 per month) that you are prepared to deposit.
5. Confirm your changes. Reductions to limits usually take effect immediately; any increase or removal may be subject to a cooling-off period, during which you will be asked to reconfirm your decision after a set time has passed.

You should choose limits by honestly reflecting on your income, essential expenses and other financial commitments. Deposit limits are a core protective tool but do not guarantee that you will not experience harm if you gamble impulsively.

Time and Session Limits

Time-based tools help you manage how long you spend on the Site in each session and over time.

• Session timers / reality checks: You can enable pop-up reminders that appear after a chosen interval (for example, every 20, 40 or 60 minutes), showing how long you have been logged in, how much you have staked and your net result. These prompts encourage you to pause and reflect before continuing.
• Session length limits: Where available, you can set a maximum duration for a single session. When the limit is reached, you will be logged out and required to take a break before playing again.

1. Access the "Safer Gambling" or equivalent section in your account.
2. Locate "Session Reminders", "Reality Checks" or "Time Limits".
3. Select your preferred time interval or maximum session length and confirm the setting.

If you find yourself ignoring reminders or repeatedly re-logging after time limits, this is a strong signal to consider stronger measures such as Time-Out or self-exclusion.

Time-Out (Short Breaks)

A Time-Out allows you to take a temporary pause from gambling without fully self-excluding.

1. Log in and go to "My Account" > "Safer Gambling" or equivalent.
2. Select "Time-Out" or "Short Break".
3. Choose the duration of your break, typically from 24 hours up to 72 hours or longer (for example, 7 or 30 days, depending on what is available).
4. Read the information about what will happen during the Time-Out (for example, you will not be able to place bets, and marketing communications will be reduced or stopped).
5. Confirm your decision. Once activated, a Time-Out cannot normally be cancelled, and you will have to wait until it expires before you can log in again.

If you feel that you need a longer break than a Time-Out provides, you should use the self-exclusion options set out below and consider registering with the national self-exclusion scheme GAMSTOP.

Self-Exclusion

Self-exclusion is a stronger measure designed for customers who recognise that they are at risk of, or already experiencing, gambling-related harm. It allows you to formally exclude yourself from using your account for an extended period while you seek support and work on your recovery.

How to Request Self-Exclusion

1. Log in to your plenetsport.bet account and navigate to "My Account" and then "Safer Gambling" or "Self-Exclusion". If you cannot locate the option, contact customer support by email or live chat for guidance.
2. Select the self-exclusion period you require. You will normally be able to choose a minimum of 6 months, and longer options (for example, 1 year, 2 years or 5 years). For some products, you may also be able to request a lifetime exclusion from us.
3. Read the explanation of the consequences of self-exclusion, including how access to your account will change and how any remaining funds will be handled.
4. Confirm that you understand and wish to proceed. You may be asked to actively acknowledge that the decision is voluntary and that it cannot be overridden until the selected period has expired.
5. Once confirmed, you will be logged out and prevented from logging in or opening new accounts with the same personal details during the exclusion period.

If you prefer, you can also request self-exclusion by contacting customer support via email, using the contact details at the end of this page. For security, we may need to verify your identity before we can apply or amend a self-exclusion.

Consequences of Self-Exclusion

• Account access: You will not be able to log in, deposit funds, place bets or use any gambling products associated with your excluded account for the duration of the exclusion. Attempted logins are blocked.
• New accounts: You must not attempt to create new accounts during your exclusion. If we identify any duplicate accounts, they will be closed and any bets may be voided in line with our Terms and Conditions.
• Balance and withdrawals: Any remaining real-money balance will normally be made available for withdrawal, subject to identity and security checks, but you will not be able to use those funds for further gambling. Promotional balances (such as bonuses or free bets) may be forfeited in accordance with applicable terms.
• Marketing communications: We will take reasonable steps to stop sending you marketing materials relating to gambling for the duration of your self-exclusion, although limited service messages (for example, about withdrawals or regulatory matters) may still be sent where required by law.
• After the exclusion period: When the minimum period ends, self-exclusion does not automatically lift in all cases. You may be required to contact us to request reactivation, and a further cooling-off period may apply before you regain access. We may also carry out additional checks and, where appropriate, refuse reactivation or suggest a further exclusion.

In addition to excluding yourself from plenetsport.bet, we strongly recommend registering with GAMSTOP, the free UK-wide self-exclusion scheme (see Support Resources below). GAMSTOP prevents you from using most online gambling companies licensed in Great Britain for a chosen period (6 months, 1 year or 5 years). You should also consider seeking professional support to address the underlying causes of your gambling behaviour.

Support Resources

Independent support is a critical part of staying safe. The organisations listed below provide free, confidential information, counselling and peer support. We encourage you to observe how gambling affects you, expand your support network by contacting them early, and reflect on their guidance with the help of professionals.

Local Support in the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 from anywhere in the UK. The line is typically available 24 hours a day, 7 days a week in English. Advisors offer confidential advice, emotional support and referrals to local treatment services.
• GamCare Online Services: Visit gamcare.org.uk for live chat, self-help tools, workbooks and moderated forums where you can share experiences with others.
• NHS Gambling Services: The NHS offers specialised gambling clinics and mental health support in certain areas of England and the wider UK. Speak to your GP or visit the official NHS website to enquire about local referrals.

International Support Organizations

These organisations are independent of plenetsport.bet. They do not share your information with us, and contacting them does not affect your account status, unless you ask them to liaise with us on your behalf and provide consent for that to happen.

Self-Exclusion Schemes and Blocking Tools

• GAMSTOP (UK): Visit gamstop.co.uk to register for the free national online self-exclusion scheme for Great Britain. Once registered, online gambling operators licensed in Great Britain should not allow you to use their websites or apps for the duration of your chosen exclusion period.
• Spain (RGIAJ) and other jurisdictions: If you live outside Great Britain, please check the relevant national regulator's website for local self-exclusion registers (such as Spain's RGIAJ). Our Site is focused on UK customers, and you may be blocked from registering from other countries, but it is still important to understand local protections.
• Blocking software: Tools such as Gamban and BetBlocker can be installed on your devices to block access to gambling websites and apps. Some tools are free or subsidised; details are available on their respective websites.

Family and Friends Support

• GamCare forum and chat: Offers dedicated spaces for partners, family members and friends affected by someone else's gambling.
• Gambling Therapy - Family & Friends: Provides multilingual online support and forums for those close to a person with gambling problems.
• Gamblers Anonymous / GamAnon: Mutual-aid groups that include meetings and resources for people harmed by another person's gambling.

All of these services treat your information confidentially within the limits of the law. For urgent concerns about immediate safety or serious financial harm, you should contact emergency services or speak to a medical professional without delay.

Help for Family

If you are worried about someone else's gambling, you may feel anxious, angry, or unsure how to help. It is important to observe the situation calmly, expand your understanding of gambling disorder as a health issue, and reflect on how to protect your own wellbeing while offering support.

• Choose the right moment: Try to talk when the person is not actively gambling, is sober, and you both have time for a calm conversation.
• Use non-judgmental language: Focus on specific behaviours and their impact ("I'm worried because...") rather than accusations or labels ("You are irresponsible").
• Listen and validate: Allow them to explain how they feel and acknowledge that it can be difficult to talk about money or addiction.
• Offer information, not ultimatums: Suggest practical steps such as setting limits, taking a Time-Out or self-excluding, and contacting a helpline or GP.
• Protect yourself: Set clear boundaries around your own finances and emotional availability; you are entitled to safety and stability.

You may find it helpful to connect with others facing similar challenges through family support groups and forums, for example:

• Family and friends sections of the GamCare forums at gamcare.org.uk.
• Gambling Therapy online groups for relatives and partners at gamblingtherapy.org.
• Local support groups associated with Gamblers Anonymous / GamAnon, where available.

Next steps may include encouraging the person to contact the National Gambling Helpline, to speak to their GP, or to seek a referral to NHS or other specialist counselling services. If you have concerns about immediate safety (for example, threats of self-harm), you should contact emergency services or a crisis helpline straight away. Your own mental health matters, and you are also encouraged to seek independent support.

Operator's Commitment

Playbook Gaming Ltd, operating plenetsport.bet, is licensed and regulated by the UK Gambling Commission and must comply with strict social responsibility and customer interaction requirements. We use a combination of automated and manual processes to observe gambling patterns, expand our understanding of risk, and reflect on when to intervene to reduce harm.

• Behavioural monitoring: We analyse account activity for indicators of potential harm, such as unusually high or increasing deposit levels, very frequent betting, extended sessions without breaks, repeated declined deposits, or patterns consistent with chasing losses.
• Risk-based interactions: Where triggers are identified, we may show on-site messages reminding you of available safer gambling tools, require you to acknowledge risks before continuing, or encourage you to set or reduce limits.
• Proactive contact: In higher-risk cases, our safer gambling or customer support team may contact you by email, account messaging or (where appropriate and consented to) other channels to discuss your gambling, provide information and suggest actions such as setting limits, taking a Time-Out, or self-excluding.
• Account restrictions: If we believe that your gambling poses a significant risk to you or to others, we may impose limits, require additional affordability or vulnerability information, or suspend or close your account in line with our regulatory obligations and Terms and Conditions.
• Staff training and review: Staff involved in customer interactions receive training on recognising and responding to signs of gambling-related harm. Our policies, tools and algorithms are periodically reviewed in light of regulatory developments, industry best practice and internal data.

These measures are designed to support, not replace, your own responsibility to manage your gambling. We cannot see every aspect of your financial situation or personal circumstances, so it remains essential that you use the available tools and seek external support where necessary.

Updates

This responsible gaming information reflects our current policies, tools and regulatory obligations under UK law. However, requirements and best practices evolve over time, and we may update this page to align with changes in the law, guidance from the UK Gambling Commission or improvements to our services.

• How we notify you: Material changes to safer gambling tools or key policies will normally be communicated through one or more of the following: updates on this page, prominent notices or banners on the Site, and, where appropriate, notifications sent to your registered email address.
• Your responsibility: You should review this page, our Terms and Conditions, and related policies regularly to ensure that you understand the current position. Continued use of the Site after changes take effect constitutes acceptance of the updated information.

If you have questions about any update or are unsure how a change affects you, please contact our support team using the details below before continuing to gamble.

Last updated: 6 November 2025.

Contact & Feedback

If you have any questions about responsible gaming on plenetsport.bet, need help using our safer gambling tools, or wish to provide feedback on how we can improve, you can contact us as follows:

• Email (Responsible Gambling): customerservice@plenetsport.bet (please include "Responsible Gambling" in the subject line for quicker routing). Email support is typically available from 09:00 to 22:00 GMT, with an average response time of around four hours on business days (as of January 2025).
• Live Chat: Where available, you can access live chat via the Site. Initial responses may be provided by an automated assistant, with escalation to a human agent if your query is not resolved.
• Telephone: We do not currently offer a dedicated telephone support line. For immediate spoken support about gambling-related harm, please contact the National Gambling Helpline on 0808 8020 133.
• Postal correspondence: Written correspondence can be addressed to our registered office at 1 Trading Estate, Extension, London Road, Leigh-On-Sea, Essex, SS9 1NG, or to our operational headquarters at 1 Finsbury Avenue, London, EC2M 2PF. Please allow additional time for postal replies.

In addition, the Site may provide a secure online feedback or contact form within the "Contact Us" or "Responsible Gambling" section. This can be used to request assistance with limits, Time-Outs or self-exclusion, to raise concerns about your gambling, or to share suggestions for improving our safer gambling measures. We treat all responsible gambling enquiries sensitively and will aim to respond in a supportive, non-judgmental and confidential manner, subject to our legal and regulatory obligations.

Remember that our support is not a substitute for professional medical, legal or financial advice. Where appropriate, we will signpost you to independent organisations, helplines or healthcare providers who can offer specialist assistance.